How do I replace a lost or stolen Medicare card?
How to Replace a Medicare Card
Your Medicare card is necessary to prove you have Medicare insurance. If the card is damaged, destroyed, lost, or stolen, order a replacement card from Social Security as soon as possible so you don't have any difficulty receiving covered care. You can easily order a replacement online, over the phone, or in person at your nearest Social Security office.
Ordering a Replacement Card Online
Log on to your My Social Security account.Go to to log on to your account. If you haven't set up an online account, you can set one up on the same page. There is no charge for having an online account with Social Security.
- You can create an online account even if you aren't currently receiving Social Security benefits.
Click on the "Replacement Documents" tab.Once you're logged in, navigate to the "Replace Documents" tab and then choose "Mail my replacement Medicare card" from the links provided.
- You may have to explain whether your card was lost, stolen, damaged, or destroyed. If your card was lost or stolen, you may want to request that Medicare open a fraud investigation.
Verify your information.To get a new card, you'll have to verify your full name as it appears on your Social Security card, your Social Security number, and your date of birth. When ordering a replacement card online, this information will already be in your account. You just need to verify that it's correct.
- Medicare uses the name and address that is on file with Social Security. If your address is incorrect, make sure you change it before you order your replacement card. Otherwise, your replacement card will be sent to the wrong address.
Wait to receive you replacement card.Once you order your replacement, your card should arrive in the mail within 30 days at the address on file with Social Security. You'll receive a confirmation that your order has been received.
- Unfortunately there is no option to expedite this process. Notify Social Security that you need a replacement as soon as possible.
- If you don't receive your card within 30 days, call the toll-free Social Security customer service number at 1-800-772-1213 and speak to a representative. Operators are available Monday through Friday from 7:00 a.m. to 7:00 p.m.
Using the Customer Service Line
Gather information before you call.To get a replacement Medicare card, you will need to provide your Social Security number, your name as it appears on your Social Security card, and your date of birth. You likely have this information memorized, but if not, make sure you have it handy.
Call the toll-free Social Security customer service number.To request a replacement Medicare card over the phone, call 1-800-772-1213. Automated service is available 24 hours a day, 7 days a week. Representatives are available to assist you Monday through Friday from 7:00 a.m. to 7:00 p.m.
- The TTY number is 1-800-325-0778. This number is only available Monday through Friday from 7:00 a.m. to 7:00 p.m.
Follow the prompts to request a replacement card.You can request a replacement Medicare card using the Social Security Administration's automated services. If you would prefer to speak to a live representative, select that option from the menu.
- The representative will verify your identification, as well as the address to which you want your replacement card mailed.
Receive your replacement card in the mail.After you make your phone call, your new Medicare card will be printed and mailed. It may take as long as 30 days for you to get your new card.
- If you don't receive your card within 30 days, call the customer service number again and explain the situation. They may be able to check the status on your card, such as when it was mailed.
Replacing Your Card in Person
Locate your nearest Social Security office.If you don't feel comfortable ordering a replacement Medicare card online or over the phone, you can also replace it in person by visiting the Social Security office nearest you.
- To locate the nearest Social Security office, go to and enter your zip code.
Gather documentation of your identity.If you're going to the Social Security office in person to get a replacement Medicare card, go ahead and take your Social Security card with you, as well as a government-issued photo ID, such as your driver's license.
- Even if Social Security staff don't ask to see these documents, it's still a good idea to have them with you just in case.
Visit the Social Security office during business hours.For the most part, business hours in Social Security offices are standardized across the country. Social Security offices generally are open on Monday, Tuesday, Thursday, and Friday from 9:00 a.m. until 4:00 p.m., and on Wednesday from 9:00 a.m. until 12:00 noon.
- Before you go, you may want to visit to check for emergency closures. Social Security does not publish the direct phone numbers for local offices.
- You can't make an appointment. You'll typically have a shorter wait time if you go first thing in the morning.
Request a replacement Medicare card.When it's your turn to speak to a Social Security staff member, explain that your Medicare card has been damaged, destroyed, lost, or stolen, and you need to order a replacement.
- If your card was lost or stolen, the staff member may ask you additional questions or determine if you want to open a fraud investigation.
- You may have to fill out a form. The staff member will verify your information and order a card for you.
Receive your new card in the mail.Even though you request your replacement card in person, it will still be mailed to your house. You can't have it mailed to the Social Security office for you to pick up. Expect your card within 30 days of the date you went to the Social Security office.
- If 30 days pass and you still haven't received your replacement card, call the toll-free customer service number at 1-800-772-1213.
- If your Medicare card was lost or stolen, be on the alert for fraudulent activity. Review your Medicare Summary Notice and report any services you didn't receive by calling 1-800-HHS-TIPS.
- If you worked for a railroad, order your replacement card through the Railroad Retirement Board by calling 1-877-772-5772. Operators are available Monday, Tuesday, Thursday, and Friday from 9:00 a.m. until 3:30 p.m., and Wednesday from 9:00 a.m. until noon.
- If you need proof of your Medicare coverage before your replacement card arrives, you can request a letter from Social Security that you can use as temporary proof. This letter typically takes about 10 days to receive in the mail.
- If you're enrolled in a Medicare health plan and lose your membership card, contact the plan agency directly. You can only get a replacement of your original Medicare card through Social Security.
- This article discusses how to replace a Medicare card in the United States. If you live in a country that offers health insurance under an identical or similar name, your process may be different. Contact the agency that administers health insurance in your country.
Video: How do I replace my Medicare Card ?
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