Draw your ewallet from FNB
How to Withdraw from eWallet
is a service offered by First National Bank (FNB) that allows bank members to send money to individuals who have an active South African mobile phone number. You can withdraw your funds directly from FNB ATM machines, or you can withdraw from select retail stores. Please note that FNB's eWallet service will only work on mobile phones with current airtime; similarly, withdrawing from eWallet can only occur in South Africa.
Withdrawing from FNB ATMs
Prepare to initiate the withdrawal process.Withdrawing from an FNB ATM requires you to use your mobile phone to request a withdrawal and an accompanying PIN; you will then have to travel to the closest ATM to withdraw your money.
- Since the PIN expires within a few hours of you receiving it, consider going through the mobile phone part of the process while at the ATM.
Dial "*120*277#" to access eWallet.Exclude the quotation marks.
- If you don't have airtime, you can dial "*130*277#" without the quotation marks to buy airtime. Follow the directions on your screen to do so.
Press "1" to select "Withdraw Cash".
Press "1" to select "Get ATM PIN".Your eWallet will send you a text message that contains a unique four-digit PIN. The PIN will expire in 4 hours from the time you receive the text message.
Visit the closest to you.Make sure that you can get to an ATM well within 4 hours of receiving your PIN.
Press “Enter/Proceed” on the ATM keypad.This is the green button on most ATM keypads.
- You can also select "Cardless Services".
Select "eWallet Services" on the following screen.
Enter your mobile phone number on the keypad, then select "Proceed."
- You must have a valid South African phone number at the time of this withdrawal to proceed.
Enter the four-digit eWallet PIN you received via text message.
Enter a withdrawal amount.This amount must be less than or equal to the funds in your account. The ATM will dispense your cash accordingly; in some cases, FNB will charge a fee of R6,00 per R500,00 withdrawn.
Verify that your transaction has ended before leaving the ATM.You have successfully withdrawn money from eWallet via ATM!
- You can also press "Cancel" to void the transaction.
Withdrawing from Retail Stores
Prepare to initiate the withdrawal process.Withdrawing from an FNB-supported retailer requires you to use your mobile phone to request a withdrawal and an accompanying PIN; you will then have to travel to the closest supported retail store to withdraw your money.
Dial "*120*277*4#" to access eWallet.Exclude the quotation marks.
Press "1" to select "Withdraw Cash".This will take you to the PIN screen.
Press "1" to select "Get Retail PIN".Your eWallet will send you a one-time PIN (OTP) that expires 30 minutes after being delivered.
- To avoid your PIN expiring--and thus having to go back through the withdrawal process--consider having your PIN sent to you while in a supported retail store.
Visit any one of the following South African retail stores.The following is a comprehensive list of all eWallet-supported retailers in South Africa:
- Savoy SPAR
- Myezo SPAR
- Sutherland Ridge SUPERSPAR
- Northcrest SUPERSPAR
- Ngqeleni SUPERSPAR
- Lighthouse SPAR
- Lighthouse TOPS
- Bray's SPAR
- Limpopo SPAR
- Limpopo TOPS
- Thohoyandou SPAR
- Thohoyandou TOPS
- Randgate SPAR
- Randgate TOPS
- Umlazi Megacity SPAR
- Umlazi TOPS
Make a purchase at a supported retailer using a credit or debit card.You cannot withdraw from eWallet without first making a purchase with a card.
Select "Withdraw cash" at checkout.You may have to ask your retailer to enter this information for you.
Select "Withdraw cash from eWallet" on the following screen.
Specify the amount of cash you want withdrawn from eWallet.This amount must be less than or equal to the funds in your account.
Enter your mobile phone number when prompted.The cashier may ask you for your mobile phone number as well.
Enter your one-time PIN to complete the process.Your cashier should provide you with the appropriate amount. You have successfully withdrawn money from eWallet via retailer!
- There is no fee for withdrawing cash when making purchases at participating retail stores.
QuestionCan I access an eWallet that is sent to me via my FNB online banking?Nomcebo MsweliCommunity AnswerYes. If your number is linked to your FNB online banking profile. You can even transfer the money into your own account.Thanks!
QuestionCan I withdraw money from eWallet the next day?Nomcebo MsweliCommunity AnswerYes. The pin would have expired as it only lasts for 30 minutes and the other for 4 hours. It simply means you would have to request another pin when you are ready to withdraw the money again. The pin you request yourself only lasts for 30 minutes.Thanks!
QuestionWhat do you do when an ATM does not dispense all of your money but says it has?wikiHow ContributorCommunity AnswerYou can call the ATM's service line, which should be printed on or near the ATM's keypad. You can also call FNB's customer service line to file a complaint. To avoid issues like this, withdraw money from retailers instead of ATMs.Thanks!
QuestionI don't have a pin, but I have money. What can I do?Nomcebo MsweliCommunity AnswerYou have to register. If you have never used eWallet before, the SMS will give you prompts to follow. Once you register, you will select your own pin number, a 5 digit number, which you will use every time you need to request a pin from FNB. The pin can only be used with your cellphone number and acts as a security pin for logging in to your profile. After logging in, you have to request the ATM pin.Thanks!
QuestionIf I don't have money in my phone but I do have money in my e-wallet, how do I get airtime from my e-wallet?wikiHow ContributorCommunity AnswerEnter *130*277# and select the prepaid option - select top up or buy airtime then select the amount you want to send to yourself, select 1 to confirm and it will automatically be loaded to your number.Thanks!
QuestionWhat is the minimum amount I can send via eWallet?Nomcebo MsweliCommunity AnswerYou can send a minimum of R20 and a maximum of R1500 a day via cellphone banking or the app. On a computer, it's R3000.Thanks!
QuestionSomeone sent me R150, but the bank only had R100 notes. How do I get that other R50?Nomcebo MsweliCommunity AnswerIt won't work on another bank's ATM. Find another FNB ATM that issues R50 notes, request another pin, then withdraw the cash. Most do not issue R50 notes nowadays.Thanks!
QuestionWhy is it when I dial *120*277# it asks me for a five-digit pin number?Nomcebo MsweliCommunity AnswerIt means you have not registered. You need to dial *120*277# to send and register your cellphone per the prompts on the screen. When you register, you need to select a f-ve-digit pin number you will use every time you dial *120*277#.Thanks!
QuestionMy phone doesn't allow me to get a new pin after the first one has expired.wikiHow ContributorCommunity AnswerIf your PIN expires before you have a chance to withdraw money from your selected service, you will have to wait 24 hours before you can apply for another PIN.Thanks!
QuestionCan I reverse the sending?Nomcebo MsweliCommunity AnswerYou can contact FNB directly and ask them to reverse the transaction. They charge R20 for the service and the money is returned in a week or so.Thanks!
How do I create a PIN for eWallet?
What do I do if my phone number can only receive messages but can't make outgoing calls?
How do I withdraw from my eWallet if the service is unavailable?
How do I get a new eWallet pin?
Where does the money go if I fail to withdraw it from my eWallet before it expires?
- The maximum balance for eWallet is officially reported as R3,000.
- If your PIN expires before you can withdraw your money, you will have to repeat the PIN acquisition process.
- You don't need a PIN to receive money from another eWallet user. If someone sends you money from eWallet, you will receive a text notifying you once it is in your balance.
- In case of emergency, contains the customer service phone lines for the Online Banking, FNB app, and Cellphone Banking branches of FNB.
- Never send money to or accept money from somebody you don't know.
Sources and Citations
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Video: EWL- How to do E Wallet Withdrawal
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