15 Ways to Recognize And Avoid Low Quality Clothing
What to do with low-quality durable goods?
In order not to be misled, the buyer must first understand what actions he can take when he discovers flaws in the product and for how long.
Thus, in the protection of consumer rights in the sale of low-quality durable goods, the warranty period for the product plays an important role. The concept of the warranty period is disclosed in the Law "On Protection of Consumer Rights" - this is the time during which the manufacturer, the seller or their representative are obliged to meet the requirements of the consumer related to the defects in the goods. In other words, this is the period during which the product will be guaranteed to function properly or will remain usable.
Distinguish between the warranty period set by the seller and the warranty period set by the manufacturer, which may not coincide.However, the seller’s warranty period, in any case, must be either equal to or greater than that specified by the manufacturer. That is, as long as the period set by the seller is valid, the requirements of the consumer can be declared either to the seller or the manufacturer (their representatives), and when the period set by the manufacturer has expired, legal requirements can only be addressed to the seller (his representative).
During these periods, the consumer of his choice is entitled to demand:
1. Free to eliminate the shortcomings of the goods (warranty repair) or pay the costs of their elimination, moreover, such expenses must be reasonable;
2. Reduce the cost of goods;
3. Replace the item;
4. Return the money.
Together with one of these requirements, the consumer may recover the losses incurred.
In order to establish whether the defects are not due to improper operation or transportation of the goods by the buyer, the seller or the manufacturer, at their own expense, they conduct a quality check of the goods. If the buyer wishes to be present at such a check, he should notify the seller in writing so that he will be informed when and where the quality check of the goods will be made.
The transfer of goods for the inspection of its quality is drawn up by an act in which the characteristics and properties of the goods, the identified malfunction, etc. are indicated.
If the buyer or seller does not agree with the results of the quality check, the latter examines the goods at his own expense with the assistance of the relevant expert bureaus. But, if the expert says that there is no fault of the seller in the shortcomings, all the costs of the examination will fall on the buyer.
At the time of repair of the goods with defects, the consumer can expect to receive a similar product for use. A temporary equivalent must be provided to the buyer within three days from the date of filing the application for its necessity. However, there are goods for which repair, replacement is not provided, for example, cars, furniture, etc.
The consumer can submit only one requirement from the above list and can change it only with the consent of the seller, if he has already begun to fulfill.
Any statements by the sellers that the goods can only be exchanged or repaired, and not to return the paid value can not be illegal.The consumer has the right to immediately declare the return of the goods and the money paid for it. At the same time, the cost of the goods set on him at the time of the consumer's request with such a requirement will be returned. That is, if the price of goods has risen from the moment of its purchase, the buyer must return the increased cost.
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